Hepsijet is absolutely terrible. They didn't deliver my very high-value package, yet when I checked the system, it showed it had been delivered to me. There is no customer service number to call, and I can't file a complaint. The one phone number they provide never works. I have filed a criminal complaint.
HepsiJet is definitely a careless and irresponsible company. I believe they have no disciplinary procedures when it comes to their couriers. They mark packages as delivered without actually delivering them, act as if they’ve visited the address when they haven’t, and mark undelivered items as “could...
My order was scheduled to be delivered by Hepsijet. They’ve been stringing me along for a full week. When I received a message saying the package would be delivered on June 10, 2025, I rescheduled it for the next day (June 11) to make sure I’d be home and wouldn’t miss it. That Wednesday, I got a no...
I'm having an issue with my Hepsijet shipment. According to the courier, they delivered it in my name, but I haven't received it. When I called, they claimed they had left it on the top floor, but the residents there denied receiving any delivery. The courier failed to collect the recipient's name, ...
I ordered a retro game console from Hepsiburada on January 10. The vendor delivered the product to Hepsijet on January 11, the estimated delivery was expected to be January 12, I wrote to Hepsijet customer services on January 14, and received no response other than "It will be delayed due to disrupt...
My Hepsijet package with tracking number 62753834323473, which arrived at the Eskişehir Distribution Center on 09.09.2025, has still not been delivered as of today, 13.09.2025, even though the delivery date has already passed. During this time, I called customer service multiple times, but each time...
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