Hay Day won’t load past the intro screen, how can I fix this?

4 Display

Xolvie Resolution Specialist March 26, 4:25 pm

If Hay Day is stuck on the intro screen, make sure your device's operating system and app are up to date. Restart your smartphone and try to run the game again.

If it doesn't work, try clearing the app cache (Android) or removing and reinstalling the app (iOS). Don't worry, if your farm is connected to Supercell ID, Google Play, or Game Center, your progress is secure.

If the problem persists, verify your internet connection—use a stable Wi-Fi network if feasible. Firewalls, VPNs, and ad filters can all impede with loading, so try turning them off temporarily.

Sometimes a simple network switch (from Wi-Fi to cellular or vice versa) will assist the game in connecting effectively.

Still stuck? Visit support.supercell.com and navigate to Hay Day > Troubleshooting or email Supercell at [email protected] with your device model and issue details.

If you can get to the in-game Help menu after reinstalling, select "Help and Support" > "Contact Us" for specialized assistance.

If you have experienced a similar issue, please feel free to share. You can also file a complaint on Xolvie.

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