On July 3rd, I won first place in a sports tournament hosted by GrandPashaBet. As promised, the ₺10,000 reward was credited to my account at 12:00 PM that same day. At the time, my account had a zero balance. I fulfilled all the wagering requirements and later submitted a withdrawal request for ₺17,330.
However, my withdrawal was denied. Instead of the full amount, only ₺2,000 was credited to my account. I contacted customer support multiple times—both in writing and via live chat. Their explanation was that I had received a ₺100 loss bonus the day before and that the maximum withdrawal from that bonus was limited to 20 times the amount, which they claimed justified the ₺2,000 cap. But this logic makes no sense—I lost that bonus entirely, and the tournament prize came afterward.
I am a VIP user, and my account has no restrictions or prior infractions. I have never faced an issue like this before, nor was I informed of any new rule or official reason. I demand that GrandPashaBet pay me the full tournament prize and approved withdrawal amount of ₺17,330 without delay.