I purchased a pair of Graceland shoes from Deichmann on May 24, 2024, and within just three months, the insole collapsed, making the shoes unwearable. What’s even more frustrating is that I barely wore them, yet the inner sole started sinking and poking into my foot, causing discomfort.
I sent the shoes for inspection, expecting Deichmann to acknowledge the defect, but they simply sent me a message stating there was no fault in the product. How can an insole collapse within months of light use and not be considered a defect?
Since my shoes are still at the store, I couldn’t attach pictures, but I demand a fair resolution—either a replacement or a refund.
I bought a pair of Graceland sneakers from Deichmann in October, and within just two days, the laces snapped, and the elastic stretched out. This might have even been a display product, which would explain the poor quality. I sent them back for a return, but Deichmann denied it, blaming "user error....
I bought a pair of Graceland brand women's sandals from Deichmann in April for ₺549. Since it wasn’t summer yet, I only wore them indoors 3–4 times. Then, I noticed that several of the stud embellishments had fallen off while the sandals were just sitting in storage! I took them to the store, and th...
I purchased Graceland women's boots (product code 11102077) from Deichmann, and the very first day I wore them to work, my socks were soaking wet underneath! It had rained, but I did NOT walk through deep puddles, nor was there any heavy rain falling directly onto the boots. The road was damp, but t...
In October, I purchased a pair of black Graceland women’s boots from Deichmann’s Gordion AVM store for ₺800. I only wore them 2–3 times before I noticed that the toe area of the left boot had already started splitting open. I haven’t even worn them in harsh weather or snow yet—this happened during n...
I bought a pair of Graceland shoes expecting quality and durability, but after only two months of occasional wear, the fronts started visibly wearing out! This is completely unacceptable for shoes intended to last at least a year or two, especially given their cost. I brought the shoes back for prod...
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