As part of my Hepsiburada Premium membership, it was stated that I could use the Max platform for free. Using the code provided by Hepsiburada, I accessed Max through the ad-supported plan and used the service for about eight months. However, when I reviewed my credit card statement yesterday, I discovered that Max had been charging my card $6 per month since 01/18/2025. A total of $47 has been billed over eight months.
I contacted Hepsiburada customer service, and they assisted me on their end. However, I was unable to reach Max customer support, and my issue remains unresolved. I have canceled my memberships on both Hepsiburada Premium and Max. The last four digits of the credit card that was charged are 3409.
I request a full refund of the $47 charged by Max for a service that was supposed to be free. I expect an urgent resolution.
I bought a GoPro 9 battery from them on June 16, 2023. The item was defective, so I returned it for a refund on June 20, 2023. I asked for a refund, and they promised it would be taken care of after inspection. But the company never gave any updates while we were waiting. After a month, I called ag...
On 11/20/2023, I purchased my GoPro Max action camera from Media Markt. Relying on the clear statements on the product box and in the user manual that the device is waterproof, I used it only once in the sea during the summer of 2024, at a depth of less than half a meter. I experienced no issues dur...
I purchased my GoPro Hero 13 from Hepsiburada about six months ago. From the very first day, the device has constantly overheated and refused to record. The problem occurs during every recording attempt, whether short or long. Although my device is still under warranty, when I contacted customer se...
On 20.11.2023, I purchased a GoPro Max action camera from Media Markt. Trusting the information on the product box and in the user manual stating that the device is waterproof, I used it once during the summer of 2024 in the sea, at a depth of less than half a meter. During usage, no issues occurred...
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