GoPro Hero 13 Replacement Request After Persistent Overheating Issue

Gazi
Gazi
GoPro
September 8, 2025 9:51 PM7

I purchased my GoPro Hero 13 from Hepsiburada about six months ago. From the very first day, the device has constantly overheated and refused to record. The problem occurs during every recording attempt, whether short or long.

Although my device is still under warranty, when I contacted customer service, I was told that repairing the device would cost more than the device itself, and therefore no action could be taken. I then requested a replacement unit, but I have not received any positive response so far.

I have all my order and invoice information. I request that my issue be resolved as soon as possible and that my device be replaced with a new one.

Comments

Similar Complaints

I Face GoPro Hero 12 Low Battery Error at 30%

Kadir
Kadir
GoPro
October 3, 2025 2:29 PM12

I purchased my GoPro Hero 12 from the official distributor, and it is still under warranty. For the past week, my device...

GoPro Hero 12 Black Overheats and Shuts Down—Warranty Service Did Nothing

Bekir
Bekir
GoPro
February 16, 2025 2:43 AM21

On August 19, 2024, I purchased a GoPro Hero 12 Black from Fethiye Vatan Bilgisayar for my son during our vacation. He b...

GoPro Hero 13 Black Overheats and Poor Video Quality

Yusuf
Yusuf
GoPro
December 26, 2024 12:09 PM12

I purchased a GoPro Hero 13 Black action camera through Trendyol on December 13, 2024, and received it the next day. Upo...

GoPro Hero 13 Black Overheats and Poor Video Quality

GoPro Hero10 SD Card Error & Recording Failure

Cem
October 17, 2025 8:55 AM12

For about two months, my GoPro Hero10 has been constantly showing an “SD” warning, and the device either does not record...