Google Pay Payment Made but LivU Credits Are Missing

I made multiple purchases of coins and gold for the LivU and WeLive apps through Google Pay. However, despite making these payments, none of the coins or gold were ever credited to my accounts in the apps. Recently, on September 20, 2026, I made an EFT payment of approximately $6 from my Akbank account to GPay Elektronik Ticaret AŞ. In addition, about two months ago, I made similar payments totaling approximately $41, but none of these payments were ever reflected in my accounts.

None of the payments I made appear as transfers within the apps, and this issue has occurred repeatedly. I am experiencing serious inconvenience because my payments were processed but the purchased items were never delivered, and I request that each of these transactions be individually investigated.

I request that the amounts for all of these missing and undelivered purchases be refunded to my IBAN in a single payment to compensate me for the losses I have experienced. The email address associated with my Google Pay account is t************@gmail.com.