Fresh pressed orange juice which I bought from Getir exploded! It seems that the cold chain has broken and fermentation occured. It took me 1 hour to clean up the kitchen, I had to throw away my clothes which I was wearing on that day as well as the food standing around on the working place in the kitchen. Everything was polluted: the cupboard, the oven, lighting at the ceiling, the floor, every corner of the kitchen. I have contacted Getir and explained the situation. The answer was that the incident has occured after the delivery and that they cannot take any responsibility!!! I am just glad that nobody has been injured! Kids might have been also around!
The 1 kg raw meat order I placed through Getir was canceled by the courier after calling me, despite the building entrance being open and my apartment door clearly marked. Instead of hanging the package and leaving as they should have, the courier chose to act this way. I was home the entire time an...
After waiting for minutes, I received someone else’s order instead of my own. I immediately contacted Getir’s customer service, expecting a quick resolution. Instead, I was told that I could only get a refund once the wrong items were collected—but no courier was even sent to pick them up! During t...
We bought chicken breast from Getir, but it seemed like a rotten chicken was delivered—it smelled so bad that within an hour, the entire house was filled with the odor. When we contacted them, they said a refund would be issued. However, the next day, they called and said that we needed to keep the ...
Three of my orders from Getir were canceled, with the stated reason being a "technical issue." However, this is untrue, as I had used a ₺250 coupon on a ₺1000 order that included four bottles of cooking oil. They canceled my order intentionally because I used the coupon. They claimed that my order w...
I am quite unsatisfied with the service I received from Getir. On August 21, 2024, I used the app to order a batch of 10 organic large eggs, anticipating the same freshness and quality that was stated. To my dismay, every egg in the pack had rotten. This is not only unacceptable but also poses a sig...
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