Unauthorized Deduction On My Gcash

I am a GCash user in the Philippines and I want to report an unauthorized transaction on my account. On September 22, 2026 at around 4:10 PM, an amount of ₱699.00 was deducted from my GCash balance for a transaction with the merchant “HONG KONG VCREA” with Reference No. 804843492. I did not authorize or make this transaction. I only discovered it after checking my GCash balance and transaction history. I also received a message that my GCash account was successfully linked to Temu, even though I did not intentionally link my account or approve such a connection. I am using GCash on an Android phone and I am concerned that my account may have been compromised. I want to request that this specific ₱699.00 transaction be investigated and reversed if possible, and that any related merchant link (such as Temu or HONG KONG VCREA) be checked and removed if it poses a risk. I kindly request your guidance on the proper process and requirements for a refund or chargeback for this unauthorized transaction, and I also ask for your help in securing my account against any further unauthorized charges, including any security checks or steps I should follow.

Comments

Similar Complaints

Gcash Unauthorized Auto-Debit Transaction

10

I am writing to report an unauthorized transaction made through my GCash account and to request an immediate refund of t...

Unauthorised Charges To My Gcash

8

On September 16, at around 6:00 pm, an amount of 699 Philippine pesos was charged from my GCash account for a payment de...

Unauthorized Transactions On My Gcash Account

51

I am filing a complaint regarding an unauthorized charge made to my GCash account through the GCash app by Hong Kong VCr...

I Want My Money Back ASAP

65

I am filing a complaint regarding an unauthorized transaction on my GCash wallet. On September 8, 2026 at around 9:21 a....

1 Comment

Hong Kong VCreation Charged My GCash Account Without Consent

17

I am writing to file a formal complaint regarding an unauthorized auto‑debit made through my GCash account and to reques...

1 Support