Gcash Unauthorized Auto-Debit Transaction

I am writing to report an unauthorized transaction made through my GCash account and to request an immediate refund of the debited amount. On 13 September 2026 at 09:03:24 PM, I received an SMS from GCash stating that I had sent a payment of PHP 699.00 to “HONG KONG VCREA,” with reference number 625317680. I did not make, authorize, or initiate this transaction in any way. I also do not have any active subscriptions, prior purchases, or any form of relationship with this merchant or service. After noticing the SMS, I contacted GCash customer support regarding this issue, but the assistance I received was unproductive and did not resolve the problem. At this point, an amount of PHP 699.00 has been deducted from my account for a transaction that is clearly unauthorized. I request that GCash urgently investigate this transaction, reverse it, and refund the full PHP 699.00 to my GCash account. I also ask that any associated fees be waived and that my account be checked for any other suspicious activity, with appropriate security measures applied to prevent a recurrence of this problem. I expect a clear explanation of how this unauthorized transaction occurred and prompt confirmation once the refund has been processed.