Unable to Access Gate.io Account – Captcha Code Expired Error

I cannot log into my Gate.io account despite entering the correct password. Every time I try, I receive an error message saying, "Captcha code expired." Even when I attempt to reset my password, the same error appears, making it impossible to access my account.

This issue needs to be resolved immediately. I haven’t accessed my account for about a month, and now, when I try, this frustrating problem arises. As a platform handling financial transactions, Gate.io should prioritize smooth and reliable access for its users.

Gate.io, I urge you to address this technical issue and restore access to my account promptly. Your users rely on you for secure and functional services, and this experience has been highly inconvenient.