Free Fire Account Issue After Ban Lifted – Can’t Play Ranked or Form Teams


Due to an incident involving a friend, I received a 7-day ban in Garena Free Fire. Although my account has been unbanned, I'm still unable to join teams or play regular game modes. I can only access the Lone Wolf mode.
Please help me resolve this issue. I've invested 6 years into this game, and I don't want to lose all that effort. I'm a dedicated player who truly enjoys the game.
Dear customer service, I urgently need your assistance with this matter.


My Garena Free Fire account was banned, but I have never used any cheats. I waited for 7 days, and the ban was lifted, but now I cannot enter ranked matches. I only spent money on the lone wolf mode. As soon as it was unbanned, you essentially threw all my effort in the trash. Please help me with th...

My Free Fire account was banned for 7 days without any clear reason. After the ban period ended and my account was reactivated, I thought everything would go back to normal—but it hasn’t. I still can’t create or join teams with my friends, and ranked matches don’t work properly. I can only start so...

I am frustrated with Garena Free Fire. About 1.5 weeks ago, I traveled abroad and played the game normally for a couple of days. However, for the past week, I’ve been unable to access the game properly due to an account ban. I initially had internet connection issues, which I resolved, but I still c...

My Garena Free Fire account was banned, but I have never used any cheats. I waited for 7 days, and the ban was lifted, but now I cannot enter ranked matches. I only spent money on the lone wolf mode. As soon as it was unbanned, you essentially threw all my effort in the trash. Please help me with th...
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