Garena Free Fire Account Hijacked Despite Ownership Proof

I am writing to report the unauthorized hijacking of my Free Fire account and to request an urgent, manual review of my case, which so far has only been handled through automated replies. My Free Fire account (UID: 2233519540), registered on the Bangladesh region and accessed via Google Play, was hijacked on February 16, 2026. I have been a dedicated player for 6 years and have invested approximately 600 USD into this account. Since the hijacking, I have completely lost access to the account and can no longer log in. To prove my ownership, I have prepared a detailed 7‑page evidence document, which I have already submitted through the official Garena Help Center. This document includes five official Google Play receipts (GPA transaction IDs), including the sequence showing continuous purchases and financial ownership. I have also provided specific device information for the phones I used to build and play on this account, including my Infinix and TECNO so that these can be matched with Garena’s internal login and device records. Also mention my link platform with images and link (facebook) for verifications. In addition, I have submitted clear proof of the hijacking, including evidence that my in‑game name was changed from “Evil Fahim” to “n35” without my consent and that this account is now being listed for illegal sale. I have also documented important milestones such as the purchase date of my Level Up Pass and various Evo Access items that should match the purchase history on Garena’s side. Despite all of this evidence, every time I contact Garena Support I only receive automated messages stating that the login platform and recovery emails have been changed and cannot be modified from their end. I have contacted support many times and am still only getting these generic responses, without any indication that a human has actually reviewed my documents or cross‑checked my GPA receipts and device data. As a paying consumer, I am facing a serious loss of digital assets that I legally purchased and that are directly tied to my Google Play receipts and long‑term gameplay history. I respectfully demand that this case be escalated to a human supervisor, that my five GPA receipts and device information be manually compared with Garena’s internal records, and that my access to my Free Fire account (UID: 2233519540) be restored as soon as possible. Expect a clear, non‑automated response explaining the outcome of this manual review.