Gamepower Eva 7 Keyboard Driver Fails to Detect Device

I purchased my Gamepower Eva 7 keyboard approximately 1 year ago, and as of today, I am requesting technical support due to an issue I am experiencing. The keyboard's proprietary driver software does not recognize the device at all, preventing me from using the product to its full capacity.

To resolve the issue, I tried different USB ports, restarted my computer, and tested it on another computer, but every attempt ended in disappointment and the driver still failed to recognize the keyboard. Unfortunately, I do not have an invoice or warranty document, but approximately one year has passed since purchasing the product.

I kindly request Gamepower's technical team to thoroughly investigate this connection and driver issue to assist me, providing remote guidance or technical support if possible. I expect a solution that will allow me to use the product without further problems.