Brand Overview: Function of Beauty
Function of Beauty is a personal care brand specializing in customized haircare, skincare, and body care formulations. Founded in 2015 by Zahir Dossa, Joshua Maciejewski, and Hien Nguyen, the brand operates under parent company Function Inc.
Contact Info
Email: [email protected] (alternative: [email protected])
Phone Number: Function of Beauty does not provide a publicly available customer service phone number. Support is conducted primarily through email, online contact forms, and website chat.
Industry and Operations
Operating within the personal care and cosmetic manufacturing industry, Function of Beauty relies on a data-driven personalization model. Through an online diagnostic quiz, consumers input details about their hair type, aesthetic preferences, and specific goals to generate customized formulas.
- Custom Haircare: Made-to-order shampoos, conditioners, hair masks, and styling treatments tailored to individual hair goals, scents, and colors.
- Body and Skincare: Formulated body washes, lotions, and targeted skincare routines based on customer preferences.
- Subscription and Retail Distribution: Direct-to-consumer auto-replenishment subscriptions alongside non-custom and modular product lines sold at major retail partners.
User Sentiment
Overall user feedback reflects considerable consumer frustration, particularly surrounding recurring billing practices, difficulty with subscription management, and inconsistent product results.
- Subscription and Recurring Charges: Customers frequently report unexpected subscription enrollments, surprise recurring charges, and difficulty cancelling active plans before renewal dates.
- Customer Support Delays: Many users cite slow turnaround times for email responses, unhelpful automated replies, and the absence of a direct phone number to resolve urgent billing or order problems.
- Adverse Hair and Scalp Reactions: A notable number of complaints highlight adverse physical effects, such as hair thinning, increased breakage, severe dryness, or oily buildup after using certain formulas.
- Shipping and Delivery Issues: Shoppers regularly report delayed shipments, missing packages, or receiving incorrect scents and customized bottle formulations.
- Strict Refund Policies: Consumers express frustration over difficulties securing refunds or replacements when custom formulations fail to deliver the expected results or cause adverse reactions.
Share Your Experience
If you’ve experienced issues with Function of Beauty, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.