First, read their terms and conditions. Pay special attention to the parts that talk about canceling bets, having bets thrown out, and breaking the rules.
There are times when delays happen because of obvious mistakes (like wrong odds), breaking the rules, or technical problems.
If not one of these applies to your case, you can still question their choice.
Email Foxbet's customer service at [email protected] and be sure to include your bet ID, event information, and a clear explanation of why you think the cancellation was unfair.
Ask for a full answer and any proof that goes with it. Keep all of your letters for future use.
Using their website's live chat service might help get your request done faster.
If Foxbet fails to provide a satisfactory answer, file your complaint on Xolvie to bring attention to the issue.
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