I'm the owner of the vehicle with plate number 31 A** **** at Ova Ford service in Iskenderun. Despite being in an earthquake-prone area, your service applies high pricing policies, and they took our car, which has 60,000 kilometers, into service, falsely indicating it has only 30,000 kilometers. Due to the negligence and indifference during a routine maintenance, unnecessary filters were added, turning the normal cost, which is usually 3-4 thousand lira, into 8 thousand lira. Additionally, you return the serviced car without washing it. Communication with the employees at your service center is highly problematic; when we address something to them, there is no follow-up. We encounter an attitude of "If you want, you can leave" towards customers, which is very uncomfortable. It would be great if you could witness the situation here under the Ford brand name.
I am writing to report a serious problem I experienced today with the Ford authorized service centers in Sancaktepe and Kartal, Istanbul, regarding my Ford Mondeo 1.5 EcoBoost with license plate 34 BPM 7**. On the same day, my vehicle had a clearly identified rail pressure sensor fault, which I expl...
Our vehicle was handled poorly at Sivas Ford Otokurt Servisi... My family has been put through a lot of hardship due to the extensive damage to the vehicle caused by their lack of expertise and failure to follow proper automotive procedures. It began with a routine inspection, the mechanics decided...
Our company has approximately 150 vehicles maintained exclusively at Ford service centers without any external intervention. One of our Ford Focus vehicles has developed an engine fault, and although the service center itself confirmed that it was not due to user error, we are being presented with a...
I have experienced serious breakdowns in my 2016 Ford Focus over the last 1.5 years. When it had only 77,000 km the engine and turbo were completely replaced because the oil pump belt became dislodged; although a discount was applied, I spent almost as much as the price of a second-hand car. Four mo...
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