I ordered a total of 7 products from the Flormar seller via Trendyol. The package I received contained mascara that I had not ordered. I had to submit two support requests through Trendyol, and as a result, I was asked to start the return process. When Trendyol officials told me to contact the seller, Flormar told me to start the return process over without taking my complaint seriously. My problem has not been resolved, despite the fact that the products are in stock. I am forced to go to the courier to get my money back from a company that has caused me distress due to my disability, and the company's officials refuse to explain why I am being mistreated. Even when I attempted to retrieve a return code, the system returned an error. I have not received any service, and my money has been with this company for several weeks. I am unable to place a new order because the prices of the products in my order have increased, and I must return the incorrect package to them in order to receive my money back. I will not accept this and demand that my complaint be resolved. Trendyol is not protecting its customers or ensuring the delivery of my products, nor is Flormar correcting its errors. If my products are not delivered to me, I will take the matter to the Consumer Arbitration Board and fight for my rights until the end.
I bought a pair of sunglasses from Trendyol and suspected they were fake, so I initiated a return. The return was rejected, and I was told the item would be sent back to me. During the transfer process, they claimed I was unreachable and sent it back to the company. This happened again, with the sam...
I bought the product with delivery number 8504109469 from the Trendyol seller and it arrived damaged. I returned it to the Trendyol courier company with the return code. I bought it from a different seller at the same time. I returned a product with delivery number 8484275214 by providing the correc...
I placed an order on June 23rd, but it still hasn't arrived. To make matters worse, when I contacted Trendyol about the missing order and requested a refund, they informed me I would have to wait an additional 6 days for the refund process to even begin! This is on top of the month I've already been...
I am a frequent shopper at Trendyol. I purchased a few dresses, but unfortunately, they didn't meet my expectations. I returned them. There was a mix-up with the cargo company, resulting in the dresses being sent to the wrong companies. As a result, they decided to return the dresses to me. I contac...
Trendyol charges for undelivered items, making arbitrary agreements, and expecting compliance. My money is currently held hostage, and the product is nowhere in sight. I'm ready to take this matter to court. Initially, they claimed the product was delivered to my door, but upon inspection, it was no...
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