In October, I purchased various Flormar lipsticks from Gratis, but all three lipsticks caused cracking and dryness on my lips. I had never experienced such an issue before. I reported the situation here but did not receive any response. I had to resolve the issue on my own, and they concluded that there was no problem with the product. However, they did not inform me of how they reached this conclusion. Leaving that aside, they offered me a solution, and I visited the Flormar store today. There is only one branch on Doktorlar Street, and the employee there stated that it is a private business and that they couldn’t proceed without the approval of the owners. Moreover, their attitude was unpleasant and unprofessional. Customers deserve respect, and no one should be treated poorly. The issue originates from your branch, and we are expecting solutions. I have lost both my products and my patience with the salesperson's behavior. Does this mean I need to escalate the matter to legal action?
I bought two products from Flormar for ₺700, and even though I didn't open or use them, I discovered that they had already deteriorated. The oils had leaked out and were no longer usable. I contacted Flormar regarding this issue, but I have yet to receive any response or help. This absence of commun...
On August 27, 2025, I ordered four lipsticks from Gratis’s online store (Order No: PR23980456). The total amount of my order was ₺326, and I selected their branch on Gazi Street in Giresun Merkez as the delivery address. However, even after five days, my order still shows as “Order Received” and has...
I purchased four Nivea stick deodorants from a Gratis store in Istanbul. I’m certain that I’ve been using them correctly—I’ve never dropped any of them, and I always apply carefully without twisting the stick too far out. However, after just three to four uses, each product began to break, crumble, ...
I’m extremely upset after using La Roche-Posay products. Right after applying them, my skin started burning intensely, and within a short time, my entire face broke out in painful acne. What is going on with these products? This is not a minor issue—it’s a serious skin reaction that I’ve never exper...
I recently noticed a significant gap in my eyelashes, and when I asked my friends, they confirmed it as well. At first, I thought maybe my lashes were sensitive, but after researching online, I found that many others have experienced the same issue with Flormar mascara. I came across similar complai...
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