FitMe Membership Not Activated After Credit Card Payment

On June 15, 2026, I purchased a one-month Chair Exercise membership through the FitMe Health app. The payment was charged to my Yapı Kredi Bank credit card. Although the initial pending transaction on my credit card statement was approximately $17, the final amount charged was $17. Despite the successful payment, my membership was never activated.

Even though my payment was processed, no activation occurred within the app. I also did not receive a confirmation email or an invoice for the purchase. Since I was unable to reach the company through the in-app support feature or any other customer service channel, I have been forced to report this issue here.

I request that my one-month Chair Exercise membership, which I have already paid for, be activated immediately. If this cannot be done, I request a full refund of the $17 charged to my credit card.