On March 15, 2026, an unknown charge appeared on my CRDB Bank card account for an online card payment in Barcelona. The transaction appears with the following details: “OS Purchase, ZITMQW3U 607471100012, FINDANDLOC* C7020392FF>BARCELONA ES, 756361 CHQ.NO.” in the amount of TSh 55,477. I did not authorize or recognize this transaction and have no knowledge of the related purchase or service.
I kindly request that CRDB Bank urgently investigate this unknown charge, provide me with a detailed explanation of the transaction, and issue a full refund of the debited amount if it is confirmed to be unauthorized. I would also like to be informed of any additional steps required on my side to support this investigation and help prevent similar incidents in the future.
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