2016 Fiat Punto 1.4 Airbag Crack
I own a 2016 Fiat Punto 1.4 gasoline/LPG with 92,400 km on the odometer. Recently, I noticed a crack on the front passenger-side airbag cover. I took my car to the authorized Fiat Umur service center in Mardin, where they inspected the issue and prepared a report. Despite acknowledging that it wasn't due to user error and mentioning that similar problems have been observed in many Fiat vehicles, indicating a chronic issue related to the use of subpar materials and possible manufacturing defects, Fiat is demanding a staggering 29,000 TL for the replacement part. Their offer includes a 60% goodwill gesture from the service center and a 40% customer contribution. Despite exceeding the 10-year and 150,000 km criteria for free replacement, I am requesting Fiat/TOFAŞ to honor their responsibility and provide a complimentary replacement. Failure to do so will lead me to pursue all available legal options.
Dear Fuat K., The feedback you shared is very valuable for us to serve you better and understand your needs more effectively. We would like to discuss the feedback you provided with you. Our Customer Care Center will review your application and contact you as soon as possible. Thank you for choosing our brand. We are here for you 24/7 as the Customer Care Center for all your needs. We wish you and all your loved ones healthy days. FIAT Customer Care Center
