Farmina Cat Food Caused Sores in My Cat's Mouth
I've been giving my beloved cat Farmina cat food for about 7 months. Everything seemed fine until about two months ago when my little one stopped eating. I took my cat to the vet because I was worried. When I got there, I found that the wet food had torn up her gum tissues, so she needed treatment. We changed to dry food, but the mouth sores kept coming back. When I decided to add water to the food, I was shocked to find 3 mm pieces of bone, and not just one. This is the worst thing that has ever happened to me with cat food, and I think it's time to warn other people about Farmina's product. I hope that telling people about my real-life experiences will help them choose the right food for their furry friends.
Dear Demet Atike Ç., As the Farmina Turkey family, we are always focused on improving our processes to provide the most effective after‑sales support to pet parents. Thank you for your valuable feedback. We have contacted you to provide information on the matter. We are sorry for the experience you had; thank you for choosing our products for your furry child and for informing us about the situation you encountered. For all the nutritional needs of your furry child, you can request nutritional counseling or download our FarminaGenius app to benefit from our free nutritional counseling service. Best regards, FARMINA TURKEY
Sure, here is the translation of the text from Turkish to English: "Yes, fortunately, they called and told me, you know, our products come from abroad, we don't do quality control here. They said, this thing you see is bone and there are many like it, my baby's mouth didn't get hurt for no reason."
Dear Demet Atike Ç., We kindly request you to share the information, documents, and visuals mentioned in the email sent to your email address on 31.07.2023 by the Farmina Global Quality Department with us via our email address so that the product review process can be initiated. You can contact us for all your views and suggestions. Our hotline is actively available on weekdays from 09:00 to 17:00, excluding public holidays/lunch breaks. We respond to requests received via email and other written channels within 15 business days. For all the nutritional needs of your furry child, you can create a nutrition consultancy request or download our FarminaGenius application to benefit from our free nutrition consultancy service. Best regards, FARMINA TURKEY
