I Can’t Use My Active FaceApp Subscription After Switching from Samsung to iPhone

Derya
Derya
FaceApp
July 2, 2025 12:55 PM61

I originally purchased a FaceApp subscription on my Samsung device, and the subscription is still active. However, after recently switching to an iPhone, I can no longer access any of the paid features. Even though my subscription is valid, the app keeps prompting me to subscribe again as if I don’t already have an active plan.

This is incredibly frustrating because I’ve already paid for the service, but I’m being denied access just because I changed devices. I’ve contacted FaceApp support over 100 times through the app and email, but I haven’t received a single response. I feel completely ignored despite being a paying customer.

I urgently request that FaceApp restore full access to my subscription on my new iPhone and fix this cross-platform issue immediately. I should not have to pay again for a service I’ve already purchased. Please respond promptly and resolve this unfair situation without further delay.

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