Brand Overview: https://www.fabletics.co.uk/
Fabletics UK is the British division of the global activewear and athleisure brand Fabletics. Co-founded in 2013 by Adam Goldenberg, Don Ressler, and actress Kate Hudson under TechStyle Fashion Group (now Fabletics, Inc.), the UK operation is registered under Fabletics Ltd. The company is best known for blending fashion-forward fitness clothing with a direct-to-consumer subscription business model.
Contact Info
Customer Support Email: [email protected]
Phone Number: 020 3695 3831 (or +44 20 3695 3831)
Industry and Operations
Fabletics operates in the apparel, footwear, and e-commerce activewear sector. The business provides fitness and lifestyle clothing for women and men, operating primarily through a digital storefront alongside select physical retail stores.
- Product Range: Leggings, sports bras, yoga apparel, active shorts, tracksuits, loungewear, outerwear, and workout accessories.
- VIP Membership Model: A recurring monthly subscription model that grants members discounted prices, exclusive collections, and monthly member credits.
- Shopping Options: Customers have the option to make standalone purchases at standard retail prices or sign up for the VIP subscription program.
User Sentiment
Consumer feedback highlights recurring dissatisfaction regarding the VIP subscription structure, billing practices, and the cancellation process, leading to numerous complaints across various review platforms.
- Unexpected Subscription Billing: Shoppers frequently complain that they were enrolled in the paid VIP membership during an initial promotional purchase without clearly understanding the recurring monthly charge.
- Cancellation Hurdles: Users often express frustration with the steps required to cancel their VIP memberships, citing prolonged retention processes, confusing navigation, or unresponsive service queues.
- "Skip the Month" Requirement: Many customers report being billed when failing to manually skip the monthly fee within the designated window between the 1st and the 5th of each month.
- Member Credit Restrictions: Difficulties with using or redeeming accumulated credits, as well as strict policies that often prevent cash refunds for unused monthly fees.
- Customer Service Response Times: Long waiting times, repetitive automated chat assistance, and difficulties securing refunds from customer support agents.
- Product and Sizing Inconsistencies: Complaints regarding sizing variations across styles, stitching coming loose, or fabrics losing elasticity after limited use.
Share Your Experience
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