Eyebuydirect sent glasses with wrong prescription, how can I fix or replace them?

If Eyebuydirect sent glasses with the wrong prescription, you can request a fix or replacement by following these steps:

Check the prescription details first;

• Compare the prescription you submitted with the order details in your account
• Make sure the values (SPH, CYL, AXIS, PD) were entered correctly
• Take photos of the glasses and your prescription as proof

Contact Eyebuydirect support quickly;

• Log in to My Account → Orders
• Select the order and choose Return or Replace Item

• Provide:
– Your order number
– A copy of your prescription
– Photos showing the issue

Request a replacement pair;

• Ask for:
– A corrected replacement pair
– Or a refund if the lenses were made incorrectly

• Clearly explain that the prescription does not match your order

Keep the glasses in original condition;

• Do not damage or alter the glasses
• Keep the case and packaging in case a return is required

If Eyebuydirect refuses to correct the prescription or stops responding, share your concerns or file a complaint on Xolvie to connect with others and find support.