Exxen Subscription Active But Cannot Watch Content

I am an Exxen subscriber and although my payment has been taken, I cannot watch any content on the platform with either of my two accounts. When I click on a series, the system still shows “Paket Al” and does not allow me to access broadcasts even though my subscription is active and the fee has been charged. This problem started last week and has been ongoing since then. I contacted Exxen customer service about the issue but so far I have not received any response or solution. As a result of this complaint, I request a refund for one of my accounts and restoration of full access to the content and service I have paid for on my other account. I kindly ask you to review my accounts and resolve this problem as soon as possible.