Expert Option Failed Deposit – Seeking Refund
I attempted to deposit ₺750 into my Expert Option account for trading, but although the transfer was successfully processed by my bank, the amount never reflected in my account. I reached out to their live support and sent emails, including proof of payment (bank receipt), but received no resolution.
Adding to my concerns, they specifically requested payments to a personal IBAN account with instructions not to include any descriptions, which seems highly suspicious. This experience has completely eroded my trust in this platform.
I am demanding an immediate refund of the ₺750 transferred to their provided IBAN account. I will never use this platform again, and I expect this matter to be resolved urgently to avoid further action.
Hello, Burak, Thank you for bringing this matter to our attention. ExpertOption follows applicable regulations and recognized industry practices to maintain a secure and transparent trading environment. Although deposits are usually reflected without delay, certain transactions may require extra checks or coordination with the payment provider, which can impact when funds appear in the account. We would like to confirm whether the issue has already been settled. If you still need support, please contact us and share your ExpertOption account ID along with the transfer details so we can review the case further. Best regards, ExpertOption Team
Hello, Burak, Thank you for sharing your feedback. We understand how stressful and upsetting the situation you experienced can be for you. If your issue is still unresolved, please contact our support team. Providing your account ID and the relevant transaction details will allow us to review your case and assist you. We value your feedback and would be happy to support you if you need it. Sincerely, Expert Option Team
