5
Şeyma is very satisfied with the result
Resolved

My Skin Reacted Badly to Estée Lauder Advanced Night Repair Set

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May 15, 2024 10:38 pm
83

On May 10, 2024, I purchased a set containing Estée Lauder Advanced Night Repair serum, moisturizing cream, eye cream, and facial cleanser from the Boyner store at Sanko Park Mall in Gaziantep. I've been using it for a week now. Starting from the third day, I experienced itching and acne breakouts, which are still ongoing. After each morning and evening application, I feel itching in certain areas of my face, and unexpectedly, I've developed acne-like bumps under my eyes - something I didn't experience even during puberty. I bought these expensive products with great hope and excitement, and I never expected such a result. This situation reflects poorly on the brand. I plan to discuss this issue with the store as well.

May 16, 2024 8:31 am (9 hours after complaint)
Şeyma
Şeyma
May 29, 2024 10:38 pm

Hello again; First of all, I would like to thank the Estee Lauder brand for providing me with a solution and for their attention during the process. Not every product may be suitable for every skin type. But I am pleased that I was not left dissatisfied. My return was processed within a short period of about one week. My complaint has been resolved. Thank you.

Şeyma
Şeyma
March 21, 2025 2:41 pm

.

March 24, 2025 5:21 pm

Dear Consumer, Your satisfaction is our top priority. Thank you for choosing our brand. Best regards.

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