I Demand Cancellation of Unreasonable $936 Damage Claim From Enterprise
On March 14, 2026, I rented a Renault Clio Techno Esprit with license plate 34 PCT 906 from the Beylikdüzü Enterprise branch on the European side of Istanbul and returned the vehicle without any issues on April 10, 2026. At the time of rental, I secured the vehicle with the most comprehensive insurance package, which included full tire coverage.
While driving during the rental period, a nail from a construction zone punctured the tire, causing a flat. Because my contract granted coverage for two tire replacements, I utilized this right to replace the tire through the optional tire service and explicitly notified the Beylikdüzü office of the incident and the replacement. Despite this, they still attempted to charge me extra for the tire replacement, trying to shift responsibility onto me for an issue covered by my policy.
Furthermore, nearly two months after returning the vehicle, on June 24, 2026, I received a phone call from Enterprise demanding $936 for another alleged damage to the car. They described this as a major, visually obvious damage that would impact vehicle operation. Had I caused such damage, it would have been impossible to drive and return the car without notice; there would have been obvious noise, driving issues, or alignment defects. I conducted all necessary inspections before and upon returning the vehicle, and delivered it without any defects, noise, driving impairments, or visible damage.
Therefore, I strictly refuse to accept both the denial of my insured rights regarding the tire replacement and the attempt to attribute to me a major damage that likely occurred after return and would have been obvious during driving. I possess documents and photos proving that the vehicle was returned in sound condition.
My reservation/contract number is ISTW61-58464. I demand that Enterprise cancel all unfair fee demands, re-examine the entire process impartially in accordance with my insurance policy and contract terms (including tire coverage), and provide me with a clear, written, and satisfactory explanation. I request an immediate resolution to this grievance, as well as an internal investigation to identify any personnel error and prevent similar occurrences.
