I purchased an Electrolux dryer from Media Markt on Monday and specified that it would be placed on top of my Arçelik washing machine. The store staff informed me that I would need an additional stacking kit, which I ordered along with the dryer. The dryer was delivered on Wednesday as promised, but it’s still sitting in its box because no one has come to install it.
I immediately contacted Electrolux for installation, and they assured me someone would come within 24-48 hours. However, 48 hours have now passed, and no one has arrived. I purchased this dryer in-store rather than online to avoid delays, but here I am, four days later, staring at an unopened box.
I suffer from allergic rhinitis, and this dryer is essential for me. I recently moved and have a large amount of laundry, curtains, and clothes piling up with no space to air-dry them. As a healthcare worker, I change uniforms daily, and I now have five dirty sets waiting to be washed. This delay is unacceptable, and the customer service I’ve received has been appalling.
When I called, Media Markt blamed Electrolux, and Electrolux suggested I use the dryer without the stacking kit. This response is completely unprofessional. I paid a significant amount for both the dryer and the stacking kit, and this experience has been nothing but frustrating.
I demand immediate installation or a full refund. This level of service is unacceptable, and I will never recommend Electrolux to anyone.
I bought two Electrolux EW8H359ST dryers from Media Markt on June 11, 2023. Technicians came for installation on November 14, 2023. The service workers said there weren't any problems. They set up the machine quickly and then left. After they left, I saw a dent in the front of the machine and called...
On November 23, 2022, I purchased an Electrolux dryer from Media Markt. In March 2024, I sent the machine to service for maintenance. The service performed the maintenance, checked the machine, and returned it, stating there were no issues. However, about 10 days later, on April 9, 2024, the machine...
I bought my washing machine as Electrolux, and 2. I also got my dryer from Electrolux. 3. When I called the service, they said the installation kit wasn't available for putting the dryer on top of my washing machine and suggested I could procure it online. 4. After informing the local service that I...
On 21.01.2023, I bought an Electrolux brand EW7H458ST model dryer from Media Markt. When the machine took the laundry out without drying and leaked water, I called the service because the product was under warranty. It was stated that water had accumulated in the heat exchanger filter area and that ...
I’ve hardly been able to get any use out of my Electrolux dryer since the day I bought it. It doesn’t dry clothes properly, even after 10 hours. I’ve contacted customer service and the service center multiple times, leaving several requests, but they’ve shown no real interest. Each time, they return...
Comments