1
Gül is completely dissatisfied with the result

Electrolux Blender Quickly Fails, Yet Service Demands Payment for Repairs

profile
November 16, 2023 3:06 pm
38

The lower plastic part of the Electrolux blender that I bought from Media Markt broke within a month due to the weight of the glass and then shattered from the point where it cracked. I returned it to the store and requested a refund. They returned the product three times to the service center, each time demanding payment for the repair. They still want me to pay for the repair of a product I hardly ever used. The service is constantly pointing to user error. Mr. O***, the authorized service representative, states, "We have the right to make a decision on this product due to user error," and demands payment or the product will be returned. The Electrolux blender was apparently defective from the start, as it broke within a month. I'm fighting for my rights. The new product requires repair, and I should not be required to pay for it. Please come up with a solution for this blender.

November 16, 2023 3:57 pm (51 minutes after complaint)
Gül
Gül
November 18, 2023 11:54 pm

I will never buy anything from this brand again. They claimed it was user error for a product that broke within a month and asked for money for repairs. Electrolux is a waste of time, I left the product at the Mediamarkt where I bought it, they didn't even repair it. Electrolux does not stand behind their products, no one should buy them.

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Similar Complaints

1
Aylin is completely dissatisfied with the result

Electrolux Refrigerator Rust Problems

profile
November 17, 2023 4:28 pm
59
Electrolux Refrigerator Rust Problems
Electrolux Refrigerator Rust Problems
1
Gökhan is completely dissatisfied with the result

Electrolux Vacuum Cleaner: Repeated Problems, Poor Service, and Return Request

profile
Gökhan
May 04, 2025 4:43 pm
28

I Can't Get My Electrolux Dryer Fixed After 1.5 Months

profile
May 23, 2024 4:09 pm
39
1
Pembe is completely dissatisfied with the result

Electrolux Cordless Vacuum Continuous Malfunctions

profile
July 04, 2023 11:49 am
52
1
Çağrı is completely dissatisfied with the result

Electric Vacuum Cleaner Electrolux Well WQ71-50IB Has Poor Suction

profile
Çağrı
November 23, 2023 6:56 pm
31
Report a Similar Issue