I am an active eFootball player on Android and I have lost access to the email address linked to my game account about a month ago. Because I cannot enter or use this old email, I am worried about the security of my account and I am unable to manage my account information properly. Up to now I have not been able to contact support through the game or Konami’s channels, and I am therefore writing this complaint to request help. My clear request is that you assist me in changing the email address registered to my eFootball account on Android and link it to a new email address, after any identity or account ownership verification you require. I kindly ask you to review my situation, guide me on the necessary steps, and complete the process of updating the email address on my account as soon as possible so that I can continue using the game safely.
My eFootball account is linked to a Konami ID, and I have not been able to access the email address connected to this account for about three months. Because I cannot log in to that email, I am unable to manage or update my Konami ID information, including changing the registered phone number. I sti...
I have been experiencing a serious problem with my eFootball account on Android for about two months. My account was hacked, and the person who took it restarted my phone. After this, I no longer know or remember the password linked to my eFootball account, and I have lost access. I contacted eFootb...
My eFootball account linked to my Android device was stolen without my permission on January 2. The account was registered under the email address a**************@gmail.com**, and I currently have no access to it at all. I have tried multiple ways to recover my account, but none of my attempts have...
About a week ago, I lost access to the email address linked to my eFootball Konami account, and since then, I’ve been unable to transfer or recover my account data. I’ve tried everything—email recovery steps, contacting support, filling out forms—but nothing has worked. What’s even more frustrating...
I am writing regarding my Konami ID account linked to the mobile game eFootball 2026 on iPhone, which appears to have been hacked today at around 2:35 a.m. My password and email address were changed without my authorization, and I am now completely unable to log in or access my account. I have tried...
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