On October 12, 2024, I booked a flight from Antalya to Paris (flight number PC5037) with reservation number 19394157179 through eDreams. During the booking process, I provided all necessary information for an invoice, yet I have not received it. On October 30, I submitted another request for the invoice via the "Manage My Trips" section on eDreams’ website, but I have still received no response. When I attempt to make another request, I’m met with a "your invoice request is being processed" message, which prevents further action. The help section only provides automated responses that loop me back to the same steps, and the customer service line (08503902912) is perpetually unreachable. I urgently need this invoice for official purposes and demand immediate assistance from eDreams to resolve this issue and send my invoice.
On December 21, 2024, I purchased a one-time flight ticket through eDreams. That was my only transaction with them—until I suddenly discovered that on March 19, 2025, they withdrew ₺3,988.78 from my account without any permission or prior notice. The charge appeared on my bank statement with just th...
On September 19, I purchased a flight ticket worth approximately ₺5,000 through eDreams using my credit card. During the payment process, the confirmation screen and ticket details appeared, which led me to believe the purchase was completed successfully. However, after the transaction, I never rece...
I canceled a reservation on eDreams on January 17, 2024, and was told my refund would be processed. However, despite months of waiting, the money has still not been returned to my account. Every time I contact customer service, they tell me to "wait a little longer," but it's now March 3, 2025, and ...
Dear Xolvie Support Team and eDreams, I hope this message finds you well. I am writing to bring to your attention a concerning issue I encountered with a recent flight reservation made through eDreams. On April 14, 2024, I purchased a flight ticket from Sevilla to Frankfurt for April 17, 2024, throu...
On 15.06.2025, I purchased a Pegasus flight ticket through the E Dreams platform with reservation number 23349551652. The total payment was ₺4.200. However, just 5 minutes after purchase, I cancelled the ticket directly through Pegasus due to a change in my plans. Despite this, for over 15 days now,...
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