Battlefield 1 Missing from Account After Purchase, Need Immediate Resolution

I purchased Battlefield 1, but the game has not appeared in my account. Despite providing proof of purchase, including the receipt, EA Games continues to request that I repurchase the game, which is completely unacceptable. I’ve checked my account thoroughly, but Battlefield 1 is still missing.

I either need the game added to my account immediately or a full refund for my purchase. This lack of support for a straightforward issue is frustrating. I paid for this game, and I expect to receive it without further delay. Please resolve this issue promptly and ensure the game is accessible in my account.