I received my Dyson 360 Vis Nav on January 3, 2025, and in just three days, I’ve already experienced multiple performance issues—which is extremely disappointing for a product I bought based on Dyson’s reputation for quality.
Here are the problems I’ve faced so far:
The app is extremely slow, even when tested on high-end phones like the iPhone 14 and Samsung Z Fold 4.
Connection problems are constant, especially during initial pairing. I tested both 2.4 GHz and 5 GHz Wi-Fi with no improvement.
I cleared the space, including removing chairs and small objects, yet it took three attempts to generate a map.
Room division is inaccurate, and there’s very little control over custom mapping.
When I try to send the robot to multiple rooms for cleaning, it fails to clean them all.
It cleaned one room but later showed another room as the cleaned area.
On three separate occasions, it entered a selected room, didn’t clean, and returned to the dock.
It consistently struggles to locate the charging station, even though it’s placed in an open area with 50 cm of clearance on all sides.
I bought this product with high expectations, believing in the Dyson brand. I had seen mixed reviews but decided to trust the name anyway. Unfortunately, my experience so far proves those concerns were valid.
Dyson, I’m sharing this here in the hope that my feedback will actually be taken seriously. This product needs urgent software improvements, and your users need to be heard. Please address these issues quickly—for the sake of your reputation and customer satisfaction.
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