Payment Done Successfully But Transaction Failed

I made a deposit of 2,000 INR on BDG Game on 22 October 2026 using UPI by scanning a QR code. The amount was successfully deducted from my account, and I have a Paytm confirmation showing a successful transfer of 2,000 INR from my side, but the money has not been credited to my BDG Game account and the transaction shows as failed in the BDG Game app deposit history. In the deposit history section of the app there are two UPI‑QR deposit attempts of 2,000 INR both marked as “Failed”, while a separate 200 INR UPI‑QR deposit is marked as “Completed”. This proves that although 2,000 INR was taken from my account, BDG Game did not credit this amount properly. I tried to contact BDG Game customer support and attempted to submit all the details and proof, but the support system is not working properly and my issue is not being taken up or resolved. I request that my missing 2,000 INR be either immediately credited to my BDG Game account as a deposit or refunded back to my original payment method, and that BDG Game review their support so that customers can properly submit proof and get timely help.