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Dyson V15 Carpet Head Replacement Issue

Dyson V15 Carpet Head Replacement Issue
Songul
May 23, 2024 12:12 AM48

My Dyson V15 model constantly stopped working, so I sent it for servicing, and they decided to replace it. However, upon receiving the replacement, I noticed that the carpet head wasn't for the V15 model but rather for the V7. When I bought the product, it was supposed to come with the original V15 head. It's puzzling why a supposedly brand new product delivered to me would have a carpet head meant for the V7 instead of the V15 as advertised. I demand that the head be replaced with the original V15 one. Despite facing numerous challenges even during the replacement process, I cannot tolerate this situation and will resort to legal action if necessary. I expect an urgent response regarding this matter.

May 28, 2024 9:47 AM (5 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

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