My Dyson V15 model constantly stopped working, so I sent it for servicing, and they decided to replace it. However, upon receiving the replacement, I noticed that the carpet head wasn't for the V15 model but rather for the V7. When I bought the product, it was supposed to come with the original V15 head. It's puzzling why a supposedly brand new product delivered to me would have a carpet head meant for the V7 instead of the V15 as advertised. I demand that the head be replaced with the original V15 one. Despite facing numerous challenges even during the replacement process, I cannot tolerate this situation and will resort to legal action if necessary. I expect an urgent response regarding this matter.
I purchased a Dyson V15 vacuum cleaner, and about a year ago, the carpet cleaning head broke. Dyson did send me a replacement, but it was a completely different model than the original. The new attachment performs poorly compared to the one I originally paid for. Dyson advertises that hair and debri...
The carpet head for my Dyson V15s stick vacuum, serial number 3BR-EU-SNE0211A, is completely broken. When I contacted customer service, they initially promised to send a replacement within 1-3 business days. That conversation happened on May 2nd. However, despite that promise, absolutely no action ...
I purchased a Dyson V15, and within less than a year, it has broken down twice. The first time, I sent it for service due to a burning smell and a faulty brush head. They claimed nothing was wrong and returned it, saying the brush head was replaced—but when I checked, it hadn’t been changed at all. ...
The suction power of my Dyson V15 vacuum has noticeably decreased, and the carpet-cleaning head has also broken. When I contacted Dyson’s online service, they told me they would supply a replacement head; however, the fact that a large and reputable company like Dyson has been unable to provide this...
I have a Dyson V15 vacuum cleaner, along with several other Dyson products. Unfortunately, I’ve had to send the V15 to technical service multiple times due to recurring issues with the motor, nozzle, chamber, and excessive noise. During the most recent service, Dyson sent me a V11 Torque Drive motor...
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