I purchased my Dyson V12 vacuum cleaner six months ago from Dyson Türkiye’s official seller on Trendyol. Since the day I bought it, the device has been constantly displaying a filter warning. Despite cleaning the filter multiple times, the issue never went away. During this period, I sent the vacuum to service twice; each time, I was told that dust had entered the motor and that the issue had been fixed — but the same problem persisted as soon as it came back from service.
Last week, I had two video calls with Dyson customer service. In the first call, the representative asked me to reset the battery, which temporarily removed the warning. However, the same alert reappeared 20 minutes later. I called again, and this time a service request was created, but it’s been a week, and no one has come to pick up the product.
I use the vacuum at home, and it’s still under a 2-year warranty. My invoice number is b012025000340524. I’ve been dealing with this issue since the first day of purchase, and it happens every single time I use the vacuum. So far, I haven’t been charged any additional fees.
I don’t want to keep facing such a persistent and recurring problem in a six-month-old product. I request that my issue be resolved permanently, and if necessary, that the product be replaced. If no action is taken, I will file a complaint with the Consumer Arbitration Board.
I purchased my Dyson V12 vacuum on March 30, 2024, and have been using it at my home in Istanbul. In less than a year, the vacuum began showing frequent “filter dirty” and “airways blocked” errors during every cleaning session. Recently, the problem has become even more persistent. Even after thorou...
I’m a Dyson V12 user, and I keep getting a filter cleaning warning, even though the machine and filter are spotless. Every time I vacuum even the smallest area, the alert comes up. I’ve already purchased a new filter, but the issue persists. This isn’t the first time I’ve faced this problem—when my ...
I purchased a Dyson V12 vacuum from Dyson Türkiye’s official website, and for the past three months, I have been experiencing a persistent filter issue. Even though I have cleaned the filter multiple times, the device keeps showing the warning message “clean the filter.” I contacted Dyson customer ...
I ordered a Dyson V12 from Dyson’s official website on February 13, 2025 (Order No: 2703617833). I’ve been using the vacuum in Nevşehir Merkez for about six months. After a short period of use, I started getting a filter-cleaning warning on every use. Even when I reinstall the filter clean and dry, ...
I bought the Dyson V12 vacuum cleaner expecting it to make cleaning easier—not more frustrating. But from the very first day, it has shown the same recurring issue: the machine constantly displays a "clean the filter" warning, no matter what I do. I contacted Dyson support, and they sent me a repla...
Comments