In April, I purchased my Dyson V12 directly from dyson.com. Soon after, I noticed that the dust bin would not close completely. I contacted Dyson and, after confirming the issue via a video call, they sent me a replacement bin. However, the new bin was even worse than the original. When I called again, they told me these parts are removable and that the problem was “normal” and would improve with use.
I have now been using the vacuum for about four months, and the problem has only gotten worse — dust has started leaking out. I contacted Dyson again, another video call was made, and a service request was created. Later, I was told that they could only send me a replacement for a fee.
This is unacceptable, especially since they have the original video evidence showing the defect from the very first day. I request that Dyson replace the defective dust bin free of charge and take responsibility for a product fault that clearly originated from them.
I purchased a Dyson V12 vacuum cleaner just a week ago, and the dustbin doesn’t fit securely. I contacted customer service, and they dismissed the issue, saying it was "normal" and due to flexibility. However, after reading other complaints, I discovered many users experienced the dustbin opening on...
I purchased my Dyson V12 vacuum cleaner about a year ago. Recently, the dust bin has started to let in air, and the edges of the bin have begun to peel. The air leakage and visible deformation are concerning for me both in terms of usage and overall quality. When I contacted Dyson customer service,...
I own a Dyson V11 cordless vacuum, and the dust bin has become unusable after a small internal part popped out of place. I reached out to Dyson support and did a video call with their team. Their response? “You need to replace the dust bin.” That sounded straightforward—but it’s been months, and I’m...
I am absolutely furious with my Dyson V12 stick vacuum! I bought it directly from the Dyson website on March 3, 2025, and within a very short time, the dustbin lid stopped closing properly, causing all the collected dust to fall back onto the floor! I even had a video call with a customer represent...
The dust bin on my Dyson V12 vacuum doesn't seem to close properly. I received a replacement dust bin a month ago, but unfortunately, it had the exact...
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