I'm a Dyson Airwrap user, and I had a serious safety issue that left me both injured and extremely disappointed. While using the device, the brush attachment suddenly detached on its own—mid-use—and struck my arm, causing a significant burn. The burn is severe enough that it has left a visible mark, and I keep thinking: what if it had hit my face instead?
I contacted Dyson immediately, expecting urgent attention. To my shock, they treated it like a routine case. They told me the standard process applies: pick up the product from my address and send it to service, which usually takes 10–20 days. That’s unacceptable for a serious injury caused by a clear design flaw.
Worse, they insist on taking the entire device into service, not just the faulty part, meaning I’ll be left without a working device for the entire period. This isn’t just a product malfunction—it’s a safety hazard. When I looked into other complaints, I saw that many users have experienced the same issue, and Dyson has still not provided a real fix.
Dyson, I expect more than a generic protocol after suffering a burn from your product. You should prioritize customer safety, offer immediate replacement options, and resolve this recurring flaw in the Airwrap’s design. I’ve submitted a support request and even shared photos of the burn. I expect a serious and prompt resolution—do we really need a more severe injury for this to be taken seriously?
On December 23, 2023, I purchased a Dyson Airwrap hair styling device with a 2-year warranty. Shockingly, during use, the device exploded in my hand, resulting in a burn injury. I never expected such a dangerous malfunction from a product that is marketed as safe and high-end. This wasn’t a minor d...
I purchased a Dyson Airwrap in May 2024, but it has a serious manufacturing defect. The attachments do not fit securely, wobble during use, and even fall off, making it not only inconvenient but also a safety risk. For 9 months, I have been unable to use the device properly. Despite reaching out to...
I’m filing a complaint regarding an issue with my Dyson Airwrap. I’ve been using the product for about 1.5 to 2 months, and I realized that the brush attachment was missing from the box. In addition, the existing attachments don’t fit securely onto the device, and it no longer performs as well as be...
On 14/02/2025, I purchased a Dyson Airwrap hair styler from the Dyson store inside 41 AVM. For about six months, it worked without issue. However, just a week ago, the blow-dry smoothing brush attachment began peeling and flaking on its own. During styling, the peeling parts heated up, melted, and s...
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