I Face 8-Month Delay for Dyson Gen5 Replacement Part That Still Hasn’t Arrived

I purchased the Dyson Gen5 vacuum, trusting the brand’s reputation and hoping it would help with my son’s allergies. I specifically chose the latest model for its advertised advanced filtration and cleaning capabilities. Unfortunately, I haven’t been able to use it properly since the beginning.

Soon after purchase, the under-furniture attachment began collapsing during use. At first, it would occasionally fold while vacuuming, but the problem got progressively worse. Eventually, it became completely unusable. I called Dyson in January and was told the replacement part was out of stock but would be restocked soon. That was the start of a long and frustrating wait.

Two weeks passed, then a month, then two, then three. Every time I followed up, I was told the part still hadn’t arrived from abroad. Now it’s been eight full months, and they’re still giving me the same excuse. It’s clear they’re stalling until the warranty expires. No real support, no alternative solutions—just empty reassurances and delays.

In the meantime, I haven’t been able to clean under furniture, which defeats the purpose of buying this vacuum—especially when I bought it for my allergic child. I deeply regret choosing Dyson. I should have gone with Philips, which is far more reliable and better built. I’m done with waiting. I will be filing a complaint with the consumer protection court.

Dyson, this is unacceptable. You must immediately provide the missing part, honor your warranty, and stop making customers pay for influencer-driven hype with no real after-sales support. We don’t earn this money easily—start respecting your customers.