I purchased the V15 HEPA product from Dyson.com.tr on 06/11/2023. The product was delivered to me on 08/11/2023. On 28/12/2023, I noticed movement in the integrated head pipe. I connected to live help. After the video call, I was informed that the new pipe would be delivered to me free of charge. The product arrived on 02/01/2024. What came out of the box was the old model straight pipe. A live meeting was held again, and a refund request was created. During this process, I was told that the pipe with integrated head was not in stock, it was not even known when the product would be in stock, but they did their best for me, the file was opened and the incident was followed up, and as soon as the new pipe was in stock, the product would be sent to me immediately... Yes, I have been a victim since this date and I am still waiting for the pipe with integrated head. Today we have entered the 3rd month exactly. And I can't use this machine! I can't count the number of times I contacted a customer representative. No response was made to me and no positive action was taken. I think the brand is just a PR product, and there is terrible incompetence going on behind the scenes. Look, this is deceiving people. How can you sell a product whose parts stock has not yet entered the country? The last customer representative I spoke to told me, "The order for the part has not been entered. Shall we enter it? This way, it will be shipped to you immediately as soon as it is in stock." said. I have a file there. And every time I talked to them, they said, "Don't worry, your urgency has been reported here. The product will be sent to you." said. Even though I specifically asked, "I don't need to do anything extra, do I?" Look at the incompetence! So the order hasn't even been entered yet. I gave you to the Consumer Arbitration Committee. I'm waiting for my application to be finalized. I will pursue this issue in every way possible. If a truly competent person to resolve the issue does not call me, do not contact me... I will continue through legal means...
I ordered the Dyson V15 Detect Absolute (HEPA) cordless vacuum cleaner on October 27, 2024, but it arrived with missing items in the box. After several calls to Dyson’s customer support, they insisted that the box contents should only include four cleaning heads (Fluffy optic cleaning head, digital ...
I bought the Dyson V15 Total Clean vacuum cleaner about a month ago for ₺26,000. Shortly after, I noticed that the vacuum cleaner’s pipe and body woul...
I placed an order for the Dyson V15 Detect Hepa Cordless Vacuum on November 7th. It arrived within a week, but the tube was dented upon arrival. We informed Dyson, and they assured us there wouldn't be an issue, so we started using it. On December 19th, the tube detached from the machine and began r...
On January 21, 2023, I went to the Dyson Demo Store and bought the Dyson V15 Detect Extra Upright Vacuum Cleaner. When I opened the box, I saw that two parts were missing, so the customer service rep put in an order for them. They told me that the products were out of stock and that I should check b...
I purchased a V15 from the Dyson Turkey website. On February 6, 2024, the screws inside the plastic parts on the sides of my carpet cleaning head broke, so it was sent in for replacement—but the service fixed it in the worst possible way, simply gluing it. Two days after it was returned, the glue ca...
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