5
Resolved

Dyson V15s Detect Turns Off After a Few Seconds - Does Not Work Properly

Tahir
March 30, 2025 10:31 AM55
Tahir's Thank You Message
Thank you, the problem was resolved free of charge.

My vacuum cleaner with Dyson V15s Detect stops within 5–10 seconds after starting, even though my hand is still on the trigger. I press and pull it a few times, then it comes back and goes. It starts working after repeating the same things. Sometimes it turns off so quickly that I can't even finish cleaning a small area. It is a problem for the consumer, I would appreciate it if you could provide help and information. Our filters are clean. After a few tries, the battery does not turn off when the minute and second countdown numbers appear, but when I turn it on again after a while, it does the same thing.

April 4, 2025 11:34 AM (5 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be sure that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Regards, Dyson Turkey

Tahir
Tahir
May 9, 2025 8:11 PM

Thank you, the problem was resolved free of charge.

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