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Dyson Gen5 Detect Halts Annoyingly While Vacuuming

Müge
December 24, 2023 3:29 PM54

just got the Dyson Gen5 Detect, and I've been having some unforeseen problems with it on carpets. Everything stops working at once, and I have to power cycle the device to get it going again. I experienced this issue immediately upon using this newly-released device. Even on thin rugs, the vacuum stops unexpectedly; it's not limited to thick carpets. Even worse, I've seen other users who have complained about the same thing. Why this is occurring is beyond my comprehension. Does anyone have any ideas on how to fix this? Please, find a solution to this annoying issue.

December 29, 2023 3:36 PM (5 days after complaint)

Dear Valued Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with utmost care. Our resolution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

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