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Dyson V12 Vacuum Handle Broke. Warranty Support Fails

Kürşad
Dyson
June 23, 2024 3:55 PM37

My Dyson V12 vacuum handle broke after a year of purchase, still within warranty. It's been three months since I reported this to customer service, but they haven't provided a solution. They claim stock hasn't been replenished and can't provide information on my consumer rights. Their response will likely be that they're waiting for stock, which doesn't solve my problem. The vacuum sits unused, a disappointment from Dyson.

Dyson
June 28, 2024 11:06 AM (4 days after complaint)

Dear Valued Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

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