My Dyson V12 Detect Slim, which I purchased in March 2022, is constantly warning me that the filter needs to be cleaned. After speaking with other Dyson users, I realized that this is not typical. Customer service advised me to clean the cyclone and remove the battery, which I did, but it did not help. I wash the filter and let it dry for two days, during which time I am unable to use the device. When I reattach it, the warning appears once more. I haven't been able to use the device much since I bought it. Finally, I was informed that I require a new filter, which is not covered under warranty. The new filter costs 999 TL and is currently unavailable. Dyson's lack of after-sales service is disappointing.
Dear Ms. Duygu, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey
I’m a Dyson V12 user, and I keep getting a filter cleaning warning, even though the machine and filter are spotless. Every time I vacuum even the smallest area, the alert comes up. I’ve already purchased a new filter, but the issue persists. This isn’t the first time I’ve faced this problem—when my ...
Since I purchased my Dyson V12 Detect Slim Absolute, I've had ongoing issues with the filter, even though I’ve followed all cleaning steps carefully. The vacuum has been sent for service twice, and once I had a video consultation, but despite mentioning the filter warning for the fourth time, the pr...
I bought the Dyson V12 vacuum cleaner expecting it to make cleaning easier—not more frustrating. But from the very first day, it has shown the same recurring issue: the machine constantly displays a "clean the filter" warning, no matter what I do. I contacted Dyson support, and they sent me a repla...
I purchased a Dyson V12 cordless vacuum on November 8, 2024, directly from Dyson’s official website, and have been using it in Kayapınar, Diyarbakır for less than a year. However, I am already experiencing recurring issues. Every time I use the vacuum, it displays a filter cleaning warning. I follow...
I purchased a Dyson V12 vacuum from Dyson Türkiye’s official website, and for the past three months, I have been experiencing a persistent filter issue. Even though I have cleaned the filter multiple times, the device keeps showing the warning message “clean the filter.” I contacted Dyson customer ...
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