On February 2, 2024, I purchased a Dyson V12 vacuum from Teknosa (City’s AVM, Istanbul). From the first day, despite the device being perfectly clean, it shows an “airflow blocked” warning after about 20–25 minutes of use. This happens with every attachment and every cleaning session. At first, I assumed it might be normal, but the user manual clearly indicates that seeing this warning repeatedly is not expected during regular operation.
The product is still under warranty. I have not authorized any repairs, part replacements, or additional payments. I performed basic maintenance (emptying the bin, checking the wand/attachments, cleaning the filter), but the issue persists. I have not contacted Dyson customer service yet because I am requesting a direct replacement. Given how frequently other users report similar behavior, I believe this may be a recurring (design or manufacturing) issue with the V12 and not user error.
My request: Please replace my current V12 with a new, defect-free unit of the same model (or an equivalent). I do not want to incur service downtime or extra costs for a premium product that has shown the same fault since purchase. I appreciate a prompt resolution so I can use the vacuum as advertised.
On February 2, 2024, I purchased a Dyson V12 vacuum cleaner. Since the day I bought it, despite being completely clean, after about 20–25 minutes of use it gives a “blocked airflow” warning. No matter which attachment I use, this issue occurs every time I start cleaning my home. At first, I thought ...
I purchased my Dyson V12 vacuum on March 30, 2024, and have been using it at my home in Istanbul. In less than a year, the vacuum began showing frequent “filter dirty” and “airways blocked” errors during every cleaning session. Recently, the problem has become even more persistent. Even after thorou...
On December 18, 2023, I purchased a Dyson V12 vacuum cleaner through Hepsiburada with full upfront payment. For the past two months, the device has been malfunctioning. After vacuuming just 2–3 rooms, it repeatedly shows a “clean filter” warning. Even after thoroughly cleaning the filter, the warnin...
I purchased a Dyson V12 cordless vacuum on November 8, 2024, directly from Dyson’s official website, and have been using it in Kayapınar, Diyarbakır for less than a year. However, I am already experiencing recurring issues. Every time I use the vacuum, it displays a filter cleaning warning. I follow...
I have been using my Dyson V12 vacuum for about two years, and for the past three months, it has been giving a constant “clean filter” warning during every use — even though I wash and maintain the filter regularly as instructed. This recurring issue has significantly reduced the vacuum’s efficiency...
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