3

Dyson V10 Trigger Malfunction

Mehmet
Dyson
January 19, 2024 12:10 PM81

My Dyson V10 cordless vacuum purchased 7 months ago and actively used for the last 3 months, has stopped working despite pressing the trigger. I requested a direct replacement due to a malfunction in the main unit, as identified by the service report. However, Dyson only replaced the problematic part and returned the device. Despite my efforts to convey the need for a complete replacement, Dyson insists I use the partially repaired unit with an 80% replaced main body. Seeking urgent support for a full replacement with a new unit.

Dyson
January 25, 2024 1:25 PM (6 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

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