Dyson Under-Furniture Adapter Cracked Without Any Apparent Reason
The gray body of the Dyson under-furniture adapter is a problem. It cracked without any reason, but Dyson refuses to take responsibility. It came with the vacuum cleaner when I bought it; I didn't pay extra for it separately. However, Dyson claims it's out of warranty. If Dyson didn't include it and just charged more for the vacuum cleaner, I wouldn't be forced to buy a new one. They put a weak part in the box themselves, then refuse to cover it under warranty and expect me to buy a replacement with my own money. Are we supposed to buy a new piece every six months? Either make it durable or don't include it at all; it's that simple. I'll be taking this issue to the Consumer Arbitration Committee.
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey
